North Bay Regional Health Centre
Behavioural Supports Ontario
North East Local Health Integration Network

Privacy Practices and Legal Disclaimer:

North East Behavioural Supports Ontario (NE BSO) program is committed to protecting the privacy and confidentiality of the information we receive through this online referral process.

The North Bay Regional Health Centre (NBRHC) is the health information custodian of the Personal Health Information (PHI) collected, used and disclosed by the NE BSO program for the purpose of triage to our North East BSO inter-agency teams. The inter-agency teams are a BSO collaborative of external community partners, inclusive of NBRHC clinical members, working within various organizations across the North East Local Health Integration Network. Beyond NBRHC’s central role of validating and triaging NE BSO referrals, the inter-agency organizations are responsible for the direct delivery of BSO services, and are each a health information custodian for the PHI they collect, use and disclose. NBRHC and each inter-agency organization are subject to Ontario privacy legislation called the Personal Health Information Protection of Privacy Act, and take steps to protect personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

Privacy and the on-line referral process:

Who is this online referral for? This online referral form is for the general public (usually the individual who wishes to receive the service or their Substitute Decision Maker) to submit referrals to NE BSO to request services for older adults with, or at risk of, responsive behaviours. The responsive behaviours may be as a result of a neurocognitive disorder (e.g. dementia, delirium); complex mental health; substance use; and/or other neurological condition. Specialized services through the NE BSO may include; behavioural assessment & treatment, transitional care planning, education, enhanced support & coaching for caregivers, and linkages to specialty care. 

Consent to collect personal and personal health information:


NOTE: If you are not the individual or the individual’s authorized substitute decision maker (SDM) you must obtain the express consent of the individual to share the information with us and to submit this referral. Where the individual is not capable of consenting to the collection, use or disclosure of his or her own personal information, please ensure consent is obtained from the person who is legally entitled to consent on behalf of that individual.

What we do with the information we collect:

The personal and personal health information collected on the online Referral Form is used to determine your/the individual’s eligibility for NE BSO services. We will also use this information to contact you/the individual to arrange any required appointments for assessment. The information is kept confidential and stored in a secure electronic database, and becomes part of your/the individual’s electronic health record.

You have the right to:
  • Withdraw consent for some of the above uses and disclosures by contacting us;
  • Access and / or request corrections to personal health information you have legal rights to.

For more information about our privacy practices, to discuss withdrawing consent, or to raise privacy concerns or complaints, please contact:
  • Privacy Office
  • North Bay Regional Health Centre
  • 50 College Drive
  • North Bay ON P1B 0A4
  • 705-474-8600, extension 3320

If you are not satisfied with our response to your privacy concerns, you can call or make a formal complaint to the Information and Privacy Commissioner of Ontario at:
  • Information and Privacy Commissioner of Ontario
  • 2 Bloor Street East, Suite 1400
  • Toronto, Ontario M4W 1A8
  • Tel: 1-800-387-0073

Is the information I submit secure and confidential?

By submitting the online referral form, you are accepting the terms of this agreement and willingly sending us your/the individual’s information to initiate a referral to NE BSO. We employ technical security measures to protect the privacy of the data being submitted. However, NE BSO and its related agencies assume no responsibility and shall not be liable for, any damages to, or malware that may infect or affect, your computer equipment or other property on account of your access to, use of, browsing of, or reliance upon the Site or your downloading of any materials, data, text, images, video, audio or other information from the Site.


Informational Purposes Only

The content of our website is for informational purposes only. It is intended for residents of Canada only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website. Neither NE BSO, its related agencies, nor other contributors to this website can be held responsible, whether directly or indirectly, for any harm, injury, damage, loss or inconvenience which might arise from the use of this website or from your reliance on any information provided on this website.

Changes and Updates to Privacy Practices

North East Behavioural Supports Ontario reserves the right to change this Privacy Practices document and Legal Disclaimer at any time. If the event of changes, we will post the date of the change. You are advised to review this documentation regularly for any changes and to ensure you are aware of our current Privacy Practices and Legal Disclaimer.

Governing Laws of Ontario

Your access to and use of our website and the contents hereof shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein without any conflict of law rules or principles that may make the laws of another jurisdiction apply.

Additional information about the privacy practices of each agency involved in providing NE BSO services are available at:

Alzheimer’s Society of Sault Ste. Marie and Algoma District:

Alzheimer’s Society of Timmins-Porcupine District:

Alzheimer’s Society of Sudbury-Manitoulin and North Bay and District:

Canadian Mental Health Association Cochrane-Timiskaming:

Additional information about the privacy practices of Canadian Mental Health Association Cochrane-Timiskaming can be obtained by calling their Privacy Officer:
Telephone: 705-267-8100 Ext. 2286

Health Sciences North:

NE-LHIN Home and Community Care:

North Bay Regional Health Centre:

Sault Area Hospital: